Shipping and Return Policy
We Offer Free Shipping, all of our small product ships in 1-3 Days. Fountains and big products 2-3 weeks. If you are unsatisfied with the product, you have 2 weeks from the time the item is received to return it for your money back. We are able to refund the price you paid for your product, but not the shipping costs of return.
IF THERE IS ANY DAMAGE IN ANY PRODUCT/S FLEUR DE LIS WILL MAKE A FULL REFUND OR REPLACMENT ONCE YOU WRITE ON THE DELIVERY SLIP “DAMAGE”. DO NOT SIGN THE DELIVERY SLIP BEFORE OPENING AND INSPECTING FOR ANY DAMAGE, FLEUR DE LIS GARDEN ORNAMENTS IS NOT RESPONSIBLE FOR DAMAGES AFTER DELIVERY SLIP IS SIGNED.
Fleur de Lis can not be responsible for any damage due to weather conditions. Please protect your purchases from the weather as detailed below.
All of our cast stone items are designed for both indoor and outdoor use, however, as with any concrete item it should be protected from ice. Do not allow ice to form in any area where water may collect. Bird bath tops, fountain bowls and shells should be drained to avoid cracking or other damage. Planters and urns are safe to leave out as long as they are draining properly, and are not standing in ice. Also, during warm weather do not fill hot "sun heated" bird baths or fountains with cold water, as it may crack them.